Every WALLIE is carefully checked before shipping to make sure the mechanism, hands, finish, and overall look are exactly as they should be.
If there is any issue with your piece, please contact us and we will help. If the issue is caused by a production or assembly fault, we will repair it, replace the needed part, or send a replacement when necessary.
The warranty does not cover damage caused by drops, water, high humidity, outdoor use, incorrect installation, or general misuse.
WALLIE is intended for indoor use only.
If you have any questions or issues, feel free to reach out. We are a small team and we will always do our best to find a fair solution.