US Customers
US orders are shipped with premium DHL Express shipping.
During checkout, US customers can choose Duties & Taxes Prepaid — DDP Shipping. When this option is selected, we handle and prepay all standard import duties, taxes, and customs clearance charges. This helps prevent unexpected charges or complications during delivery, and the package should arrive directly at your address without any additional customs payment.
If the DDP option is not selected, the shipment will be sent with duties and taxes unpaid. In that case, the customer is fully responsible for customs clearance and for paying any import duties, taxes, brokerage, clearance, or storage fees that may arise.
After receiving your tracking number, please monitor your email closely. DHL may contact you within 2–5 days to request information required for customs clearance. Customers must respond promptly, even when DDP shipping has been selected. Additional costs caused by an incorrect address, missing information, or failure to respond to DHL are not covered by the DDP option.
EU Customers
EU orders are shipped with premium DPD shipping. As we are shipping from within Europe, no customs duties or clearance procedures apply to EU shipments.
General Notice
Customers are responsible for customs procedures and any related charges in their own country. While we do our best to stay informed about changing regulations, customs rules, clearance, and fees are ultimately the responsibility of the buyer, and we cannot be held liable for them.